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【NOTICE】 Service and operation detail changes

【NOTICE】 Service and operation detail changes

2022/7/5

Dear members of Universe Club,
Thank you as always for your continued interest and use of our service.

We would like to inform the following changes to our service and operation details.

 

Bank transfers

When making a bank transfer to settle payments, please only enter the payment ID as your name. Do not enter your name or club name in the transaction.
Using the ID as your name in the bank transfer will allow a streamlined check to identify which transaction you are making the payment.

 

Example:

 

Date scheduling time limits

To ensure the ladies have ample time to be prepared and transit to a date venue, we will be scheduling the date requests as follows.

New or ongoing date requests for the next day before 6 pm:
We will continue to schedule and confirm the date request until 7 pm on the previous day of the preferred schedule.

New or ongoing date requests for the next day on or past 6 pm:
We will continue to schedule and confirm the date until 4 pm on the same day.

On the day date requests:
We will proceed and schedule the date until 4 pm.

*Please note if the dates are not confirmed by the above timings, the request will be canceled.

*New date requests for the next or the same day will be limited to Platinum and Black class membership holders.

 

Date requests for dates over one month in advance

Due to cancellations occurring from personal or work schedule changes, we would like to ask the date requests to be sent at the earliest three weeks in advance.

 

We thank you in advance for your understanding, and look forward to assisting you further.

 

Universe Club
International Japan branch & Singapore branch Chief
Ishida Katutaka